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Returns

Returns policy - ServoVendi satisfaction guarantee

The return policy of ServoVendi allows you to return any product without reason within thirty (30) days after receiving your purchase.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused, unaltered and complete. Used items must not have any additional signs of use or damage.

The following products cannot be returned (unless defective):

  • Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items.
  • Goods which may deteriorate or expire rapidly.
  • Products marked "Available on request". This type of product is not in our stock and is expressly ordered for the customer.

Please note: If the reason for returning the product is not due to the fact that it was damaged, it was defective or it was incorrect, the return shipping costs will be borne by the buyer unless otherwise agreed upon prior to shipment. If you use a postage-paid return label, we will deduct shipping costs from the full amount of the refund. We reject any COD shipments (Charge on delivery) made without previous agreement.

In the case of a refund, it will be made in the same modality in which you made the payment.

In the case of a refund, it will be made in the same modality in which you made the payment.

Warranties

The products sold by ServoVendi S.L. are protected by the legal warranties granted by the Spanish Royal Decree 1/2007 of 16 November by which the text retained in the General Law about the protection of consumers and users and other supplementary laws were approved.

For consumers, ServoVendi SL guarantees the conformity of products with the description posted on this website in the terms established by law: for a period of two years for new products and for the period of one year for refurbished or used products. It is presumed, unless proven otherwise, that any faults to a product that become apparent within six months after delivery already existed at the time of purchase. After the first six months of purchase, it becomes the buyer's obligation to prove that a claimed defect already existed at the time of purchase. The warranty period starts from the delivery date.

Not covered are deficiencies caused by neglect, external shocks, misuse, outside manipulations, unsuitable voltage, improper installation, materials subject to normal wear or consumables. In those incidents that justify the claim of the warranty, ServoVendi will decide to either repair, replace the article, discount or refund under the terms established by law.

To use the warranty, you must present the proof of purchase that we sent you via email with confirmation of payment of your purchase.